Refund Policy

1. Scope of the Refund Policy

This Refund Policy applies to subscriptions and purchases made for the use of the Bond app through the Apple App Store. Since Bond currently offers paid subscriptions (monthly or annual) without a free trial period, it is important that you understand the conditions under which you may (or may not) obtain a refund once the purchase is made. By subscribing to Bond, you agree to this Refund Policy in addition to our general Terms and Conditions.

Please note: Purchases in Bond are made through Apple (as the platform provider). Therefore, billing and refund processes are largely subject to Apple’s policies. This Policy outlines our guidelines and the assistance we can provide, but Apple has the final decision regarding the approval of refunds for purchases made on its platform.

2. Subscription Cancellation

You may cancel your subscription to Bond at any time (please refer to the Subscriptions section in the Terms and Conditions for instructions). Canceling your subscription prevents future charges, but it does not guarantee a refund for the period already paid. In most cases, after cancellation, you will retain access to Bond’s Premium features until the end of the current subscription period that you have already paid for, and then you will no longer be charged.

Cancellation becomes effective at the end of the current cycle, meaning that you will not immediately lose access to Premium content; rather, you may use it until the prepaid time is exhausted. If for any reason you do not wish to continue accessing the service after cancellation (for example, if you wish to exercise a right of withdrawal immediately), please contact us or reach out to Apple to explore your options; however, generally, no refunds are offered for the remaining time after a voluntary cancellation.

3. Refund Requests

Since Bond subscriptions are purchased through the App Store, any refund request must be processed through Apple. Below are the steps and considerations regarding refund requests:

3.1. Via Apple (Report a Problem):
Apple provides a “Report a Problem” platform for users to manage refund requests for digital purchases. To request a refund, please visit reportaproblem.apple.com, sign in with the Apple ID used to purchase Bond, locate the transaction for your Bond subscription, and select the “Request a Refund” option, indicating your reason (e.g., “did not want to renew,” “content not as expected,” “accidental purchase,” etc.). Apple typically responds by email within a few days with its decision regarding your request.

3.2. Contact Apple Support:
Alternatively, you may contact Apple Support directly to request assistance with a refund. This can be done through the Apple Support app on your device or via Apple’s support website by navigating to the billing and subscriptions section. A representative may guide you through the process or inform you about your refund eligibility based on Apple’s policies.

3.3. Apple’s Decision:
It is important to understand that the decision to approve or deny a refund rests with Apple, as they process the payment. Generally, Apple considers refunds in exceptional situations, such as unauthorized purchases (for example, if someone else used your account), severe technical errors with the app that render the service unusable, misleading advertising, or recognized issues with the subscription. Accidental purchases or a change of mind are typically evaluated on a case-by-case basis and do not guarantee a refund, especially if a considerable amount of time has passed or if you have significantly used the app during that period.

4. Bond’s Refund Policy

While refund management is handled by Apple, Bond maintains the following position regarding refunds:

4.1. Time Periods Utilized:
Under normal conditions, we do not refund subscription periods that have already begun or have been partially or fully used, unless applicable law states otherwise (see Section 5). By confirming your subscription to Bond, you gain immediate access to Premium content, and the service is considered to have started instantaneously. This may affect withdrawal rights in certain jurisdictions (for example, in the EU, when a digital service begins immediately, the consumer may lose the 14-day right of withdrawal, provided they have been informed accordingly; by accepting these terms, you acknowledge this information).

4.2. Technical Issues Attributable to Bond:
If you experience severe technical issues with Bond that prevent you from using the service reasonably (for example, recurring app failures or prolonged inability to access Premium content) and such problems are attributable to our errors, please contact our support email. Although we cannot issue direct refunds, we commit to working with you to find a satisfactory solution. This may include extending your subscription at no additional cost to compensate for lost time or providing you with information to support your refund request to Apple.

4.3. Unauthorized Purchases or Fraud:
If you believe that you have been charged for a Bond subscription that you did not authorize (for example, if someone else with access to your device made the purchase without your consent), you should act quickly. We advise you to contact Apple immediately to report the unauthorized charge; Apple may investigate and, in many cases, refund fraudulent or accidental charges promptly. Please also inform us so we can advise you on how to protect your Apple account, etc. Bond is not responsible for unauthorized purchases, but we will cooperate with authorities or Apple if fraudulent activity related to our subscription is detected.

4.4. Dissatisfaction with the Service:
If you are simply dissatisfied with Bond or feel that the service does not meet your expectations, you may choose to cancel future renewals (as explained in Section 2) so that you are not charged further. Regarding the current period, refunds for a change of mind are not issued. However, we value our users and your feedback; if you have comments on how we can improve or the reasons for your dissatisfaction, we would like to hear them. While a refund is not guaranteed, understanding your reasons helps us improve Bond.

5. Consumer Rights Regarding Refunds

Laws in some countries grant consumers certain cancellation or refund rights that override standard commercial policies. Bond will respect any such legal rights to the extent applicable:

• European Union (Right of Withdrawal):
  If you reside in the EU, you may have the right to withdraw (cancel) a digital purchase within 14 days of purchase and obtain a refund, provided that the service has not been fully rendered. In the case of Bond, since Premium access is enabled immediately after purchase, by subscribing you expressly agree to the immediate start of the service and acknowledge that you may lose the right of withdrawal once the digital content has been delivered. Nevertheless, Apple may review withdrawal requests on a case-by-case basis. If you believe your situation qualifies, you may attempt to request a refund within those 14 days by indicating “EU right of withdrawal” as your reason.

• Colombia (Consumer Statute):
  Colombian law may recognize the right to retract from sales made by distance or non-traditional means within 5 business days; however, this does not apply to services that have already been rendered or whose performance has begun with the consumer’s consent, as is the case with an active digital service. Nonetheless, if you are a consumer in Colombia and believe you have the right to a refund under any provision of Law 1480 of 2011 (Consumer Statute) or other local regulations, please contact us to discuss your case.

• Other Jurisdictions:
  In many places, laws require that defective goods or services be refundable. If you believe that Bond has defects that make it unfit for use (consistently, not merely incidentally) and your legislation grants you a refund right, we will work with you and Apple to ensure that such laws are complied with.

In all cases, you must first process the refund request through Apple, as they are the payment processor. We will support your request by providing necessary information, as long as it is justified according to the situation.

6. Bond’s Assistance Procedure

Although Bond cannot issue refunds directly, we offer assistance to our users regarding this process:

• Initial Contact:
  If you have any questions about charges on your subscription or believe you are entitled to a refund for any reason, please contact us at support@app-bond.com. Include in your message details such as your Apple ID email (or an Apple transaction identifier if available), the date of purchase or renewal, and the reason for your request.

• Guidance:
  We will guide you through the necessary steps. In most cases, we will reiterate the need to request the refund from Apple, providing you with relevant links or instructions (as mentioned in Section 3.1). If your case is well-founded (e.g., a technical error on our part), we will acknowledge this in our response.

• Developer Statement or Proof:
  If Apple requires further verification from the developer (e.g., to confirm a global technical issue on a specific date), we can issue a statement or confirmation to support your request.

• Follow-Up:
  Although we have no control over Apple’s processing times, we recommend that you keep us informed of the outcome. If Apple denies a refund and you believe it was unjust according to your legal rights, we may internally reevaluate if further measures can be taken (for example, offering an extension of service as a goodwill gesture).

Our goal is to ensure that you have a satisfactory experience with Bond, and that includes treating you fairly regarding charges and refunds within our capabilities.

7. Changes to the Refund Policy

We may update this Refund Policy in the future, especially if conditions in the App Store change or if we offer new payment methods (for example, if Bond launches on other platforms with different policies). Any changes will be communicated by updating this document and, if the changes are significant, by posting a notice within the App. The date of the latest update is indicated at the end of this section.

By continuing to use Bond after a new version of the Refund Policy becomes effective, you are deemed to have accepted the changes. If any modification is unacceptable, please cancel your subscription before the next billing cycle and let us know your concerns.

8. Contact

For any further inquiries regarding this Refund Policy or any charges related to Bond, please write to us at support@app-bond.com. We are here to help and clarify any doubts you may have about the cancellation or refund process.

Last updated: March 23, 2025.